Frequently Asked Questions

Everything you need to know about our handcrafted toys and services.

What materials are used in Bloon Toys?

We prioritize natural, sustainable materials including FSC-certified wood, organic cotton, and non-toxic, water-based dyes to ensure our toys are safe for children and the planet.

How long does shipping take?

Standard domestic orders typically arrive within 5-7 business days. You will receive a tracking number via email as soon as your order leaves our workshop.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.

Are your toys safety tested?

Yes, all Bloon Toys undergo rigorous testing to meet international safety standards (ASTM and EN71), ensuring they are durable and safe for the intended age groups.

Do you offer international shipping?

Currently, we ship to select countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How should I clean and maintain my wooden toys?

We recommend wiping wooden toys with a damp cloth and mild soap. Avoid soaking them in water or using harsh chemicals, as this can damage the natural grain and finish.